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Response time

We typically respond within 24 hours.

Help us answer faster

If your message is about a specific exam or student, include:

  • the exam link or its title, and the email you sign in with
  • what you expected to happen and what happened instead
  • the device and browser (for example, an Android phone with Chrome)
  • a screenshot, if you can attach one by email

Students: questions about a mark, a result or a retake are best sent to the teacher or school that set the exam, since they control grading and results.

You may find the answer here